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CustomToday, operated by Virginia Customs LLC

Pickup & Delivery Policy

Pickup and delivery rules for CustomToday orders.

Effective: July 13, 2026 · Last updated: July 13, 2026

These policies are provided for general operational purposes and may be updated from time to time.

Pickup

Pickup orders are held for seven calendar days after the ready notification. Another person may collect an order using the order number and customer name. The employee may verify provided details against the order. After seven days, the order may no longer be guaranteed to remain available. A refund is not automatically promised for an uncollected custom order.

Delivery

Customers are responsible for providing a correct and complete address. If delivery fails because of an incorrect address, unavailable recipient, inaccessible property, or another customer-caused issue, the customer must pay any additional delivery or redelivery fee. Delivery estimates are estimates and not guarantees.

Store and Fulfillment Accuracy

The app shows the selected collaborating store and fulfillment method during checkout. Review those details before payment.

Questions? Email orders@customtoday.app.

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